FINRA · 2 hours ago
Case Administrator, Dispute Resolution
Chicago, IL
Full-time
Hybrid
Mid Level
$85K/yr - $127K/yr
4+ years expFINRA is a financial regulatory organization, and they are seeking a Case Administrator to manage arbitration cases and ensure compliance with rules and regulations. The role involves analyzing cases, facilitating communication between parties, and providing guidance on arbitration procedures.
FinanceFinancial ServicesNon Profit
Responsibilities
Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs
Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case
Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests
Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations
Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance
Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance
Answers parties’ pre and post award inquiries orally and in writing
Provides excellent customer service, and responds to customer complaints orally and in writing
Attends hearings when necessary to observe arbitrators and fairness of the proceedings
Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance
Closes cases by award in a timely manner and ensures that they are closed with financial accuracy
Evaluates arbitrator performance
Monitors post-award litigation
Initiates disciplinary referrals
Demonstration of FINRA’s values
Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Involved with special projects as required by management, including presentations / public speaking
Qualification
Required
Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
Strong knowledge of electronic docket management programs and web-based Portal systems a plus
Excellent customer service, interpersonal, and written and verbal communication skills required
Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints
Must function effectively in a team environment and work with others to meet deadlines
Strong work ethic, positive attitude, and professional demeanor
Strong communication, time management, organizational and attention to detail skills
Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work
Strong leadership skills required
Benefits
Comprehensive health, dental and vision insurance
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal
Immediate participation and vesting in a 401(k) plan with company match
Eligibility for participation in an additional FINRA-funded retirement contribution
Tuition reimbursement
Commuter benefits
Adoption assistance
Backup family care
Surrogacy benefits
Employee assistance
Wellness programs
15 days of paid time off
5 personal days
9 sick days
Two volunteer service days
Military leave
Jury duty leave
Bereavement leave
Voting and election official leave for federal, state or local primary and general elections
Care of a family member leave (available after 90 days of employment)
Childbirth and parental leave (available after 90 days of employment)
Nine paid holidays
Company
FINRA
The Financial Industry Regulatory Authority (FINRA) is an independent regulator for securities firms doing business in the U.S. It is a sub-organization of Thrivent.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tina Salehi Gubb
Senior Vice President
Michael Solomon
Executive Vice President of Examinations and Membership Application Program
Recent News
Investment News
2026-01-13
2026-01-06
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