Winona Foods · 21 hours ago
Customer Service - Account Manager
Green Bay, WI
Full-time
Onsite
Mid Level
3+ years expWinona Foods is a locally owned and operated industry leader in innovative cheese manufacturing. The Customer Service Account Manager serves as the primary liaison between internal departments and assigned customer accounts, managing customer interactions and ensuring accurate order processing.
Consumer GoodsFood and BeverageManufacturingRetail
Responsibilities
Process customer orders, order changes, and order-related documentation with accuracy and timeliness
Coordinate and process sample requests, ensuring proper documentation and follow-through with internal departments
Prepare, update, and distribute customer specific reports for item allocation purposes, deduction tracking, and other customer needs
Manage customer returns, refusals, complaints ensuring appropriate documentation and communication
Proactively communicate with internal departments regarding customer requirements, process improvements or other issues that arise
Interpret and implement proper customer pricing to ensure accurate invoicing
Serve as a backup for other Customer Account Managers, supporting workload sharing and cross-training initiatives
Maintain and update customer profiles including customer-specific requirements, shipping instructions, and product specifications
Participate in continuous improvement initiatives, identifying ways to increase efficiency and customer satisfaction
Perform other duties as assigned
Qualification
Required
High school diploma required
Minimum of three years' experience in customer service, account management, or order management required
Ability to handle multiple priorities in a fast-paced environment
Proven ability to build effective working relationships with internal and external stakeholders
Strong attention to detail and accuracy
Excellent written and verbal communication skills, including the ability to draft clear, professional email correspondence as the primary method of customer interaction
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote)
Preferred
Associate's degree or equivalent experience preferred
Experience working in a food manufacturing industry preferred
Experience working in ERP systems and order-entry platforms
Company
Winona Foods
Winona Foods is a dairy products manufacturing company that delivers a variety of processed and natural cheese for food service industries.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Luke Kelly, CPA
Chief Financial Officer
Recent News
2024-01-19
2023-12-20
Company data provided by crunchbase