Harris Computer · 1 hour ago
(Remote) Customer Success Analyst
United States
Full-time
Remote
New Grad, Entry Level
CA$65K/yr - CA$85K/yrHarris Computer is a leading provider of mission critical software to the public sector in North America. They are seeking a Customer Success Analyst to oversee customer tickets, ensuring timely responses and resolutions, while contributing to a knowledge base and providing exceptional customer service.
Computer Software
Responsibilities
Deliver first line Customer support Operate as primary support liaison between NorthStar and our clients. Effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through CHAT
Assess various situations, reviewing software configuration, set-up and software code while identifying the correct resolution or escalation according to NorthStar Support guidelines
Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved
Work closely with other team members as part of a cohesive group exchanging knowledge through peer-to-peer interaction training sessions
Maximize and maintain current knowledge and awareness of applications and related technologies
Develop, monitor, document and maintain best practices
Qualification
Required
Proven work experience in Software Support role
Strong interpersonal and communication skills
Excellent analytical, research and problem-solving skills with a strong ability to prioritize work effectively
Exceptional attention to detail and the ability to grasp concepts quickly
Preferred
Preference would be given to any candidates with utility experience
Benefits
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
Founded in 1976
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
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