ASTEC · 3 hours ago
Field Service Technician
Belleville, IL
Full-time
Onsite
Mid, Senior Level
5+ years expASTEC is a company focused on supporting customers and maximizing satisfaction with their equipment. The Field Service Technician role involves supervising and training customers on equipment installation and maintenance while generating service revenue and parts sales.
Machinery
Responsibilities
Supervise, advise and train customers on installation, operation and maintenance. Evaluate equipment, identify needs for service or parts and submit request to drive quote volume
Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits
Complete service visits, generate professional reports, and submit billing in a timely manner
Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments
Appropriately manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes. Identify and advise sales resources on new equipment opportunities at customers
Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department
Qualification
Required
Associate's degree (A.A.) or equivalent from a two-year college or technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training; or equivalent combination of education and experience with an emphasis in electrical and mechanical systems
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and engineering drawings. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees
Ability to utilize mathematical concepts such as fractions, percentages, and ratios in practical situations
Considerable ingenuity and judgment required to deal with factors not easily evaluated, interpret results and make decisions working independently
Generating professional and grammatically accurate technical reports and proposals, not requiring routine review by others
Must possess a valid driver's license in state of residence and be insurable under company's motor vehicle insurance policy
Demonstrated common PC Skills including Microsoft products
Must complete annual MSHA Vendor Training. Surface and Underground Vendor Training / Certifications
Preferred
Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance
Experience with SalesForce or similar customer management software
Company
ASTEC
Since 1972, Astec has been connecting communities by providing innovative rock to road solutions for our customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jaco van der Merwe
President & CEO
Jamie Palm
VP, Chief Accounting Officer and Corporate Controller
Company data provided by crunchbase