Ricoh USA, Inc. · 3 hours ago
Field Representative II, MS Onsite Technical Support
Warren, MI
Full-time
Onsite
Mid Level
3+ years expRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Field Representative II to manage onsite technical support functions, ensuring customer satisfaction by performing various equipment operations and maintenance tasks.
ConsultingDocument PreparationInformation Technology
Responsibilities
Follows Ricoh Service Excellence performance requirements
Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work
Achieves Time Productive statistics by meeting standards established by the facility
Maintains all required reporting tools
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment
Troubleshoots all hardware and software issues with equipment
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure
Presents professional appearance to clients by dressing in a professional attire according to company standards
Presents a clean and organized working area
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products
Demonstrates required digital competencies associated with assigned products and level assignments
Performs troubleshooting and repairs or replaces equipment components as necessary
Completes technical training on new equipment as assigned
Performs other duties as assigned
Qualification
Required
Requires high school diploma or equivalent
Requires minimum of 3 years of related experience
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment
Preferred
5 years is preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase