Zócalo Health · 4 hours ago
Clinical Operations Associate
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expZócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. The Clinical Operations Associate will be responsible for managing clinical and operational workflows, ensuring compliance, and collaborating with various teams to optimize referral and authorization processes.
Hospital & Health Care
Responsibilities
Submit, track, and manage all Community Supports, Enhanced Care Management and Community Health Worker authorizations/reauthorizations/referrals
Update Athena with authorization information
For Community Supports: add members to the outreach assignment tracker and ensure compliance with the 24-hour assignment standard
Ensure workflow alignment with referral/authorization processes
Conduct internal checks for compliance, quality assurance, and clinical alignment
Troubleshoot operational barriers and streamline workflows across ECM and CS
Support reporting, program performance metrics, and data-driven decision-making
Collaborate cross-functionally with ECM, CS, and clinical operations leaders to optimize processes
Qualification
Required
2 – 5+ years in healthcare operations, care management ops, or clinical admin roles
Hands-on experience with authorizations, reauthorizations, and referrals in Medicaid/Medi-Cal, and value-based care or managed care environments
Familiarity with: Medi-Cal ECM & Community Supports, including Health plan requirements, timelines, and documentation standards
Proficiency in maintaining logs, dashboards, trackers, and other data metrics, including EHR systems
An understanding of working with data for: Performance metrics, Operational reporting, and process improvement
Preferred
Medicaid / managed care exposure
Bilingual (Spanish/English)
Experience with referral management, care transitions, or patient navigation
Benefits
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Generous PTO policy (up to 15 days per year for FT employees)
$1,000 home office stipend
We provide the equipment needed for this role.
Company
Zócalo Health
Now serving patients in California, Texas, Washington, and Maryland (July 2025)! Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Cardenas
Co-Founder & CEO
Tom Valdivia, MD, MS
Executive Advisor to the CEO
Company data provided by crunchbase