PDM Steel Service Centers, Inc. · 2 hours ago
Inside Sales Representative
Kent, WA
Full-time
Onsite
Entry Level
1+ years expPDM Steel Service Centers, Inc. is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America. The Inside Sales Representative is responsible for promoting and maintaining sales by developing leads and managing customer relationships, while also processing orders and addressing customer inquiries.
Mining Technology
Responsibilities
Sell products for distribution to business and industrial establishments or individuals at sales office
Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts
Manage customer accounts to grow business opportunities
Develop sales strategies and action plans to assess buying potential and product requirements
Develop new prospects and interact with existing customers to increase sales
Respond to incoming calls and email inquiries; take and process sales orders
Determine pricing and delivery charges using computer systems and customer history
Coordinate with the Test Reports Department for certification requirements
Resolve customer complaints and discrepancies
Maintain customer records in automated systems
Make outbound follow-up calls and cold calls
Highlight product features and answer technical product questions
Monitor customer satisfaction and promote continuous improvement feedback
Enter and follow up on quotations in appropriate systems
Negotiate pricing and agreements within guidelines
Facilitate execution of agreements and coordinate with operations
Stay updated on industry knowledge, competitors, and business trends
Maintain working knowledge of company products, services, and policies
Collaborate with sales and operations teams to increase sales penetration
Adhere to all safety processes and protocols
Process direct mail re-orders and special requirement orders, coordinating shipping and billing
Qualification
Required
1-2 years of relevant experience or any equivalent combination of education and experience
High School diploma/GED required; bachelor's degree preferred
Strong knowledge of sales principles, customer service processes, and the metals industry
Ability to multi-task, prioritize, and manage time effectively
Excellent verbal and written communication skills
Company
PDM Steel Service Centers, Inc.
PDM Steel Service Centers, Inc., headquartered in Elk Grove, California, is a leading steel supplier with 10 service locations across the western United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gardner, Jennifer
VP Finance & CFO
Company data provided by crunchbase