Espresso Parts LLC · 2 hours ago
Customer Service Representative - Coffee Industry
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $24/hr
2+ years expEspresso Parts LLC is a modest company with big ambitions that has quickly grown a worldwide presence within the specialty coffee trade. They are seeking a Customer Service Representative to provide the best customer service experience by answering product questions, managing customer accounts, and resolving issues related to products and services.
CoffeeMachinery ManufacturingManufacturing
Hiring Manager
Theodore Myers, MBA
Responsibilities
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens and maintains customer accounts by recording account information
Resolves product or service problems by clarifying the customer's situation; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Processes returns and product warranties
Answer multi-line phone system, email, and live chat calls
Contributes to team effort by accomplishing related results as needed
Qualification
Required
At least 2 years of experience with commercial coffee and industry knowledge (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.)
Comfort with using a CRM to manage and track revenue
Communicate via phone, email and live chat to guide customers through B2B sales, B2C sales
Communicate with customers and equipment vendors about maintenance, repairs, spare parts and be aware of new technology
Good understanding of espresso and coffee extraction and knowledge of SCA standards
Company
Espresso Parts LLC
Espresso Parts, LLC is a modest company with big ambitions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase