AutoVitals · 1 day ago
Customer Success Advisor
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expAutoVitals is seeking a Customer Success Advisor to partner with established auto repair shop clients and drive retention, expansion, engagement, and long term success. This role focuses on building strong relationships and delivering ongoing value through strategic guidance and proactive support.
AutomotiveInformation TechnologySoftware
Responsibilities
Motivate and coach customers on AutoVitals' best practices in order to drive optimal engagement and utilization levels
Monitor account health and client satisfaction using tools like Gainsight and Salesforce, proactively identifying churn risks and growth opportunities, and developing corrective action plans as needed
Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams
Develop product expertise through on-going training, engagement with fellow team members, and review of collateral and documentation provided by the product and management teams
Work with support and product teams to facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams
Provide an exceptional training experience for customers and stakeholders as needed to drive optimal engagement
Identify common customer challenges to suggest better solutions
Partner with AutoVitals' Account Managers to identify upsell opportunities to drive growth
Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Drive customer referrals, reviews and case studies
Other similar responsibilities, as the Company may require from time to time
Qualification
Required
2 to 4 years relevant experience in customer success, consulting or account management; SaaS experience is a benefit
Resourceful, self-motivated, proactive team player, adept at time management and prioritization of responsibilities
Demonstrated ability to build trust and develop customer relationships, particularly in a distanced work environment
Ability to grasp complex technical processes, analyze data sets, and spontaneously discuss benefits with customers
Communicates with diplomacy, courtesy and efficacy at all times
Thrives in a dynamic and fast-paced environment; acts as a change agent, not a change opponent
Must be eligible to work in the United States
High School Diploma required
Preferred
Proficiency in the basics of SalesForce a plus
Bachelor's Degree preferred
Benefits
Flexible PTO
Medical
Dental
401(k) with employer match
Life insurance
Flexible spending plans
Lifestyle spending account
Company
AutoVitals
Automotive repair shop management software to help shop owners grow ARO, improve shop efficiency, and unleash their team's full potential.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Tritium Partners
2019-10-31Private Equity
Leadership Team
Jon Belmonte
Chief Executive Officer
Jennifer Thronson
Chief Operating Officer
Recent News
2022-10-21
Company data provided by crunchbase