City Wide Facility Solutions · 7 hours ago
Account Manager
Troy, MI
Full-time
Onsite
Entry, Mid Level
$60K/yr - $130K/yr
2+ years expCity Wide Facility Solutions of Michigan is focused on developing their people and fostering a team-centric environment. They are seeking a Facility Solutions Manager who will act as the 'Single Point of Contact' for commercial building customers, emphasizing relationship-building and problem-solving to enhance client satisfaction.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction
Manage, expand, and diversify client partnerships, upselling accounts with other valued services
Collaborate with the operations team, communicating potential issues, successes and service changes
Engage with and manage night managers and independent contractors
Focus on electronic communication through the CRM
Implement the model and follow the program
Qualification
Required
Excellent customer service and relationships skills
Solve problems proactively
Ability to juggle multiple projects at once
Desire to learn and grow professionally
Highly organized
Work independently
Communicate in a professional, direct style
Computer/Smart Phone competency
Previous service industry experience
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM database
Ability to travel on a daily basis to client locations locally
Benefits
401 K with 4% match
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Paid Training & Development
Mileage reimbursement
Smartphone
Company laptop
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
Company data provided by crunchbase