inKind · 1 day ago
IT Manager
Austin, in-person
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $135K/yr
5+ years expinKind is a late-stage startup seeking an IT Manager to enhance their internal IT environment. The role involves managing day-to-day IT operations, vendor relationships, and ensuring reliable technology support for employees.
E-CommerceFinTechFood and BeverageGift CardLocal BusinessRestaurantsSmall and Medium Businesses
Responsibilities
Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV)
Administer the organization’s identity and access management systems, including role- and group-based access controls
Implement and maintain mobile device management (MDM) and corporate asset management programs
Develop, document, and enforce IT policies, security practices, and acceptable use standards
Support cybersecurity best practices related to endpoints, access controls, and employee tooling
Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
Track IT spend and support budgeting and forecasting as the company grows
Help define IT processes, documentation, and standards as the organization scales
Recruit, onboard, and manage future IT support staff as needed
Continuously identify opportunities to improve reliability, security, and employee experience
Qualification
Required
Bachelor's degree in Computer Science, IT Administration, or a related field—or equivalent practical experience
5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role
Strong experience supporting a hybrid workforce across macOS and Windows environments
Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
Strong communication skills with a customer-service mindset
Preferred
Experience implementing or working within an IT Service Management (ITSM) framework
Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
ITIL v4 Foundation certification (or equivalent experience)
Experience supporting teams in a startup or high-growth environment
Benefits
Generous PTO and company holiday policy + company paid Short Term Disability
100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
Child Care Benefits and generous parental leave
Dog-friendly workspace in a secure building with great views of downtown Austin
Daily lunches and snacks
Company
inKind
inKind offers rewards to millions of consumers who dine at the best restaurants in the country
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.08MKey Investors
FJ LabsTechstars
2023-06-15Convertible Note
2021-12-15Convertible Note
2021-10-01Seed· $2.43M
Leadership Team
Bryan Crow
Chief Technology Officer
Derek Keller
CFO
Recent News
2025-10-15
Android Headlines
2025-07-19
Company data provided by crunchbase