ERP Suites · 6 hours ago
Infrastructure Operations Manager
United States
Full-time
Remote
Senior Level
5+ years expERP Suites is seeking an experienced Manager of Infrastructure Operations to lead and manage their infrastructure team. This role is responsible for ensuring the stability, scalability, and security of infrastructure, overseeing daily operations, and driving operational excellence across all infrastructure services.
Information ServicesInformation Technology
Hiring Manager
Amany E.
Responsibilities
Ensure customer cases receive professional responses within eight business hours, are updated daily, and are resolved efficiently
Act as a technical escalation point for complex infrastructure and networking issues
Remain actively involved in infrastructure design, troubleshooting, and implementation alongside the team
Provide hands-on guidance and mentorship to engineers during customer projects and operational work
Review and contribute to technical architectures, network designs, and infrastructure standards
Partner with Service Delivery Managers to provide customers with consistent communication and a unified service experience
Lead infrastructure work streams in customer onboardings, JD Edwards upgrades, and other customer-facing projects
Coordinate with Project Managers to schedule, plan, and execute project activities to ensure on-time and successful customer go-lives
Lead daily team standups to manage work and maintain alignment
Conduct weekly one-on-one meetings with team members to support performance, engagement, and development
Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members
Collaborate with the Data Service Manager to plan and execute infrastructure and data center upgrades and modifications
Participate in complex infrastructure upgrades, migrations, and technology changes
Foster a culture of accountability, teamwork, and continuous improvement within the infrastructure operations team
Monitor and enforce service level agreements (SLAs) to meet performance expectations
Develop and implement disaster recovery and business continuity plans to ensure business resilience
Stay up to date with industry trends and emerging technologies to drive innovation and efficiency
Qualification
Required
5+ years in IT infrastructure management
3–5 years of management experience in a multi-tenant managed services or consulting environment, including direct people leadership
Demonstrated success mentoring and developing team members personally and professionally
Hands-on experience leading or working in enterprise or data center networking, including customer connectivity, tenant isolation, and spine-leaf architectures
Broad knowledge of related data center technologies such as storage, data protection, compute, and network systems
Strong interpersonal and communication skills with the ability to collaborate effectively across departments
Experienced in guiding teams through complex problem-solving while balancing technical delivery with team development
Thrives in a collaborative, team-focused environment
Preferred
Certifications (Preferred): ITIL, Cisco, Microsoft, AWS, or other relevant industry certifications
Practical knowledge of Cisco ACI or similar spine-leaf data center networking
Experience leading or managing compute environments based on VMware hypervisor technology
Benefits
Flexible working environment focused on completing the job while supporting employee well-being and work-life balance
Company
ERP Suites
ERP Suites is a provider of complete end-to-end hosted and managed services solutions.
51-200 employees
H1B Sponsorship
ERP Suites has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Mike Moorman
CEO
Brandon Shondel
Partner and Vice President of Marketing
Company data provided by crunchbase