Great Park Insurance · 4 hours ago
Office Assistant/Receptionist
Irvine, CA
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expGreat Park Insurance Services is seeking an experienced Office Assistant/Receptionist to join their office. The role involves delivering professional service while interacting with clients and insurance agents, managing administrative tasks, and maintaining client documentation.
Auto InsuranceCommercialHealth InsuranceInsuranceLife Insurance
Responsibilities
Support incoming calls and emails from customers
Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
Respond to questions and requests from clients/customers/agents quickly and accurately
Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
Retrieving and responding to voicemails and emails
Keep a clean, neat and organized workstation
On time daily
Qualification
Required
Call center and/or customer service experience required
Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls
Ability to multi-task between various software programs
Problem solving and problem resolutions skills
Proficient typing skills to type complete, accurate and thorough notes in customer files
Computer skills should include Microsoft Excel, Word, Outlook
Communicate and write clearly and in a professional manner (telephone, email, and in person)
Must be able to work quickly and efficiently
High School diploma/GED
Customer Service/Call Center: 1 year (Required)
Irvine, CA 92606: Relocate before starting work (Required)
Preferred
High school or equivalent (Preferred)
Benefits
401(k)
Health insurance
Paid time off
Company
Great Park Insurance
Great Park Insurance is an independent insurance agency.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase