Chem-Trend · 9 hours ago
IT Senior Support Analyst
Howell, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expChem-Trend is a global leader in the development and marketing of specialized process chemical specialties. The IT Senior Support Analyst will shape IT service strategy, support design and architecture, manage daily operations, and drive continuous improvement to enhance service quality and efficiency.
Manufacturing
Responsibilities
Shape IT service strategy by providing subject matter expertise and aligning services with business needs
Support design & architecture with technical input to ensure effective, feasible solutions
Contribute to governance by helping maintain compliance with standards, policies, and guidelines
Lead service implementation & transition, ensuring smooth handover and stakeholder coordination
Manage daily operations to maintain stable, secure, and efficient IT service performance
Drive continuous improvement to enhance service quality, reliability, and efficiency
Maintain accurate documentation and promote effective knowledge sharing across teams
Support resource & financial planning by providing insights on staffing, cost control, and budgets
Assist with escalations by offering technical expertise for timely issue resolution
Participate in service‑related projects, ensuring delivery aligned with goals and standards
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience
3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services
Proficiency in IT FrontEnd Services, processes and tools
Strong understanding of ITIL processes
Excellent communication and stakeholder management skills
Analytical and problem-solving abilities
Benefits
401K Match: Save for retirement with the company's help.
International Opportunities: Grow in your career through international exchange and global job opportunities.
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
Company
Chem-Trend
Chem-Trend is a chemicals firm offering casting lubricants, purging compounds, and mold cleaners.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-01Acquired
Leadership Team
Rajesh Phadke
CEO
Recent News
Company data provided by crunchbase