Akkodis · 16 hours ago
Director of NOC Operations
New York, NY
Full-time
Hybrid
Director/Executive
$135K/yr - $150K/yr
8+ years expAkkodis is seeking a Director of NOC Operations for a Fulltime position. The Director will oversee Level 1 operations, manage products, and ensure optimal performance of fraud solutions tools within the monitoring framework.
Information Technology & Services
Hiring Manager
Nandini Gupta
Responsibilities
Develop and execute the strategic roadmap for the Network Operations Center and Monitoring Support, aligning operational goals with overall business objectives and technology initiatives
Establish, refine, and enforce robust operational policies, procedures, and best practices to ensure consistency and efficiency across all operations
Analyze incident data and trends to identify systemic issues and drive continuous improvement initiatives, leveraging automation and new technologies to enhance efficiency
Champion automation efforts, utilizing scripting (e.g., Python, Bash) to eliminate manual "toil" and streamline operational workflows and routine maintenance
Act as the primary point of contact between the NOC and other departments (Engineering, Security, Development teams, Executive Leadership) to ensure seamless communication and alignment of operational goals
As required, manage incidents to resolution by investigating and tracking all internal or customer-related production issues; This will involve ensuring our monitoring tools are correctly and efficiently identifying the issues
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related technical field is generally required
Minimum of 8-10 years of experience in network operations or IT infrastructure management, with at least 5 years in a senior leadership or director-level role managing a 24/7/365 operational team
Deep understanding of network technologies, protocols, and architectures, including TCP/IP, BGP, MPLS, VPNs, and firewalls
Experience with network monitoring tools (SolarWinds) and ticketing systems (ServiceNow) is essential
Preferred
Proven track record of managing and scaling NOC operations, including budget management, vendor negotiations, and policy development
Work knowledge of data center monitoring tools (SCOM, Solarwinds, Splunk, Dynatrace and ServiceNow)
Familiarity with cloud computing platforms (AWS, Azure, GCP), data center operations, and modern IT infrastructure best practices
Knowledge of Windows and UNIX operating systems are a plus
Benefits
Medical/Dental/Vision
401K
PTO/Paid Holidays
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase