ONE (Open Network Exchange) · 13 hours ago
Customer Care Supervisor
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expONE (Open Network Exchange) is a company focused on creating transformational technology and business solutions in the travel industry. The Customer Care Supervisor will oversee and motivate call center agents, ensuring high performance and exceptional customer service.
Computer Software
Responsibilities
Accountability in assigning tasks
Ability to utilize data and measure KPI’s to track performance
Collaboration with executive leadership within the call center to set targets and goals for the week, month, and year
Motivating your team by providing constructive feedback to improve efficiency
Enthusiasm for recruiting and generating new employees leads by gaining referrals and promoting referral campaigns
Participation in training and onboarding
Responsibility in providing new agents with the tools required for success
Thorough documentation of any issues that require escalation in reporting
Preparation of time sensitive performance reports regularly (weekly, monthly, annually)
Motivate the agents and maintain optimum performance in the center
Daily opportunities to practice and teach customer service, sales, marketing, and effective communication to fellow employees
Qualification
Required
Minimum 3 years of call center management experience is required
Leadership skills to select, evaluate, engage, motivate, mentor, train, reward and lead team members
Strong listening, writing and verbal communication skills
Strong problem solving, decision making and organizational skills
Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases
Attention to detail and accuracy
Flexible and adaptable to changing situations
Ability to multi-task in a fast-paced environment
Ability to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs
Benefits
Structured career path
Exclusive Team Member Travel Discounts
Affordable Medical Insurance
100% Employer Paid Dental and Vision Insurance
HSA with Company Contribution
401(k)
Basic and Voluntary Life & AD&D
Pet Insurance
Covered Parking
Amazing Culture!
Company
ONE (Open Network Exchange)
With over 30 years of experience as a full service solution provider, ONE provides next generation, technology-based sales, marketing and fulfillment services to businesses across the travel, hospitality, vacation ownership, retail and financial markets globally.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Rowley
Co-Founder and Executive Chairman
Marcia Rowley
Co-Founder & Executive Chairman
Recent News
2025-11-19
24-7 Press Release Newswire
2025-06-22
Company data provided by crunchbase