Octane® · 16 hours ago
Account Resolution Specialist II
Irving, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expOctane Lending is a company focused on unlocking the power of financial products for merchants and consumers. The Account Resolution Specialist II will support the Asset Recovery team by managing specialized account types, including insurance total losses and deceased customers, while ensuring compliance with company and legal requirements.
CreditFinancial ServicesFinTechLending
Responsibilities
Total Loss Insurance Reconciliations and Deceased Account Handling
Total Loss Insurance Reconciliations
Monitor and manage accounts where vehicles have been declared a total loss by the insurance provider
Act as liaison between the company, customer, and insurance carrier to facilitate timely and accurate account resolution
Review settlement offers to ensure alignment with outstanding loan balances and vehicle values
Cancel applicable after-market products (e.g., GAP, service contracts) and ensure accurate refunds are applied
Track open claims and follow through to closure with appropriate documentation and account adjustments
Deceased Account Handling
Confirm and document customer death; obtain supporting documents such as death certificates or legal estate paperwork
Communicate with family members, estate representatives, or attorneys with professionalism, empathy, and compliance sensitivity
Review accounts for possible charge-off, repossession, or other resolution paths per company policy
Maintain thorough documentation and accurate status updates in the system of record
Delinquency and Workout Team Support
Assist customers with delinquent accounts to explore alternatives that may prevent charge-off or repossession
Engage with customers considering voluntary surrender of vehicles and support processing of those accounts
Process accounts involving seized or impounded collateral, coordinating with law enforcement and impound lots when necessary
Evaluate and support reinstatement of involuntary repossessions when circumstances allow
Handle escalated customer calls with professionalism and care
Provide cross-functional support by learning and assisting in related administrative tasks
Consistently meet or exceed productivity, quality, and compliance targets
Charge-offs / Repossessions – (Crosstrain)
Review delinquent accounts for charge-off eligibility based on established criteria
Initiate charge-off processing, including closing any active repossession assignments
Assign accounts to appropriate skip tracing vendors post-charge-off
Upload necessary documentation and ensure systems are accurately updated to reflect account status
Additional Responsibilities
Serve as a backup for various team processes to support coverage and workload balancing
Maintain full compliance with federal/state laws and internal policies relating to collections, account servicing, and privacy
Proactively identify process improvements and participate in team initiatives when possible
Qualification
Required
High School Diploma or GED; some college coursework preferred
Minimum of 2 years of experience in financial services, ideally within auto finance collections or servicing
Proficiency in Microsoft Office, particularly Excel; familiarity with Google Workspace (Sheets, Docs, etc.)
Preferred
Bilingual (English/Spanish) a plus
Prior experience with insurance claims, total loss processing, or estate account servicing
Willingness to work a flexible schedule, including potential overtime or extended hours
Benefits
Robust Health Care Plans (Medical, Dental & Vision)
Up to 20 Days PTO (Accrued)
Generous Parental Leave
Retirement Plan (401k with Company Match)
Educational Assistance/Tuition Reimbursement up to $3K/year
Powersports Safety Benefit
Wellhub (Gympass) Wellness Benefit
Company
Octane®
Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience.
501-1000 employees
H1B Sponsorship
Octane® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (4)
2023 (2)
2022 (13)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$4.31BKey Investors
Valar VenturesRoadrunner FinancialMoore Capital
2025-12-15Series F· $50M
2025-12-15Secondary Market· $50M
2025-12-02Debt Financing· $219M
Leadership Team
Jason Guss
CEO
Mark Davidson
Co-Founder & Chief Revenue Officer
Recent News
2026-01-08
2025-12-27
Company data provided by crunchbase