The Home Depot · 5 hours ago
Distribution Center - Market Delivery Manager
East Point, GA
Full-time
Onsite
Mid, Senior Level
5+ years expThe Home Depot is a leading home improvement retailer, and they are seeking a Market Delivery Manager to oversee the performance of Market Delivery Operation Managers and ensure efficient delivery services. This role involves monitoring performance metrics, managing customer relations, and optimizing vendor partnerships to enhance delivery network efficiency.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Monitor market MDO building level scorecards, financials, and safety metrics and identify recommendations for improvement or address any potential issues
Responsible for direct customer contact and support. Oversee escalated exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues
Responsible to maintain and leverage vendor relationships within the given market - to include close partnership on inventory, inbound transportation, promotions & forecast, and service level agreement deliverables
Market level management of all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule
Ability to be on-call at various times
Must be able to work weekends and holidays
5 years of work experience
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
Preferred
Bachelors Degree concentrating in Operations Management, Business or Supply Chain
Proficiency in Microsoft Outlook, Word and Excel software applications
Previous change management experience
Multiple site responsibility within geographical region
Experience in last-mile delivery
Direct fulfillment experience
Proven ability to deliver excellent customer service
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
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2026-01-16
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