NEOGOV · 5 hours ago
IT Endpoint Analyst
Stillwater, MN
Full-time
Onsite
Mid Level
$34.94/hr - $47.67/hr
4+ years expNEOGOV is seeking an IT Endpoint Analyst to join their Enterprise Support Services Division within Information Technology. The role involves providing advanced support for endpoint hardware and software, collaborating with users to resolve technical issues, and conducting maintenance assessments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide user workstation support
Install and configure endpoint computing hardware, software, and peripheral equipment
Conduct maintenance needs assessments and plans
Implement and coordinate hardware and software maintenance schedules including patching, cleaning, data recovery, upgrades and testing
Collaborate with computer users to provide technical support and to assist in the resolution of software and hardware problems
Identify recurring hardware and software problems and recommends plans for prevention and resolution
Maintain security of hardware and software by implementing virus and software scans, updates and other required security protocols
Research and test new workstation support technologies
Technology instruction
Evaluate training requirements
Develop materials and facilitate user training (computer operations, multimedia, web, email, security, backup, software use, and file and maintenance of end point computing devices, etc.)
Advise users about workstation technology and make recommendations
May create or assist with creation of end user documentation
Train and mentor less experienced staff
System Administration support
May assist with systems administration functions (managing user accounts and profiles and maintaining hardware and software inventory and licenses)
May assist with Security patch management
May create application installation packages for enterprise deployment
May serve as a project manager (defines scope, plans, organizes and directs project teams involved in large or complex systems hardware or software projects)
May serve as a functional team coordinator or lead (schedules, monitors, guides and participates in installing, configuring, analyzing, monitoring and maintaining systems software, hardware and related applications systems)
May assist with annual inventory
May assist with procurement process
Qualification
Required
Bachelor's degree in Information Technology or related field and four (4) years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience
Associate degree in Information Technology or related field and six (6) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience
Equivalent combination of education and job-related work experience that totals eight (8) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience
Paid work experience managing desktop and mobile endpoints using enterprise device management tools such as Microsoft Intune, SCCM/MECM, Jamf, or similar platforms
Paid work experience diagnosing and resolving complex endpoint issues that impact multiple users or departments, including imaging, deployment, or large-scale workstation remediation efforts
Paid work experience providing technical support directly to end users, including communicating technical information clearly and professionally to non-technical staff
Paid work experience working in a team environment building and maintaining relationships with co-workers from a variety of cultural and ethnic backgrounds who have different personalities, interests, and abilities
Paid work experience providing paid technical support for Windows endpoint operating systems, Microsoft Office/Microsoft 365 applications, and Active Directory in a professional environment
Experience maintaining IT inventory and asset records, including tracking hardware and software, updating databases, and assisting with procurement, decommissioning, and redistribution of IT equipment
Benefits
Paid time off
Holidays
Medical
Dental
Vision
Life and long-term disability insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase