IT Service Desk Internship jobs in United States
cer-icon
Apply on Employer Site
company-logo

Freudenberg Group · 11 hours ago

IT Service Desk Internship

positionPlymouth, MI
timeInternship
remoteOnsite
seniorityIntern

Freudenberg Oil & Gas Technologies AS is seeking an IT Service Desk Intern to provide technical support for end users. The role involves troubleshooting hardware and software issues, assisting with account management, and ensuring excellent customer service in a fast-paced environment.

AutomotiveCleanTechHome ServicesLaundry and Dry-cleaningManufacturingRetail

Responsibilities

Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system
Troubleshoot basic hardware, software, network, and application issues
Assist with password resets, account provisioning, and access requests
Document incidents, service requests, and resolutions accurately in the IT ticketing system
Escalate more complex issues to senior IT staff following established procedures
Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices)
Assist with maintaining knowledge base articles and standard operating procedures
Deliver excellent customer service while supporting multiple requests in a fast-paced environment
Comply with IT security policies, procedures, and data protection standards

Qualification

Technical supportCustomer serviceWindowsMacOSMicrosoft 365Basic networkingProfessional communication

Required

Currently pursuing or recently completed a Bachelor's degree in; Information Technology; Computer Science; Management Information Systems
Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
Strong customer service mindset and professional communication skills

Preferred

Prior IT support, customer service, or technical troubleshooting experience is a plus but not required
Familiarity with Microsoft 365, email systems, and basic networking concepts preferred

Company

Freudenberg Group

twittertwittertwitter
Glassdoor3.7
company-logo
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.
dateFounded in 1849
location
Weinheim, Baden-Wurttemberg, DEU
people-size10001+ employees
web-link
http://www.freudenberg.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Ulrich Kerber
Head Corporate Function Global Real Estate / CEO Freudenberg Real Estate Management GmbH
linkedin
leader-logo
Rainer Bauer
CFO
linkedin

Recent News

GlobeNewswire
Nilfisk Board recommends shareholders accept takeover offer from Freudenberg
2026-01-07
EIN Presswire
Non-Woven Fabrics Market Forecasted to Achieve US $29.07 Billion by 2029
2025-12-05
Business News
Companies hit the brakes on EVs, laying off thousands of workers
2025-11-05
Company data provided by crunchbase