Ford Pro · 2 hours ago
Manager, Dealer Digital Strategy Ford Customer Service Division
1 American Rd, Dearborn, MI, 48126, US
Full-time
Hybrid
Mid, Senior Level
$113K/yr - $213K/yr
3+ years expFord Pro is a division of Ford focused on enhancing the automotive retail experience through digital innovation. They are seeking a Manager, Dealer Digital Strategy to lead the transformation of dealership technology and improve the digital customer experience across their dealer network.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Lead the development and execution of a dealership technology partner integration and endorsement strategy, identifying and securing 2-4 strategic partnerships
Validate the go-to-market strategy for new dealer experiences, including assessing a dual-track model, and conducting comprehensive market and competitive analysis research
Define comprehensive dealer implementation plans for new technologies and digital tools, including establishing usage metrics, requirements, and performance standards
Formulate and execute a robust digital strategy specifically for the Ford Customer Service Division (FCSD) dealer experience, ensuring alignment with overall business goals and digital transformation initiatives
Partner with regional leads to ensure consistent deployment of new digital processes and tools
Build and nurture relationships with regional Ford leads and dealer partners to pilot initiatives and identify new best practices
Qualification
Required
Bachelor's degree in business, Marketing, Project Management, or a related field
3+ years of experience conducting customer and dealer research to inform strategic decisions
2+ years of experience managing or working with DMS (Dealer Management System) partnerships
2+ years of project or program management experience, with a focus on technology implementation or digital strategy
Proven experience taking strategy from conception through successful implementation
Experience partnering with cross-functional Ford teams that face our dealers on a day-to-day basis
Preferred
Master's degree in Business Administration (MBA) or a related advanced degree
Experience in the automotive industry, specifically with dealership operations, aftersales, or digital retail
Demonstrated ability to drive digital transformation initiatives and manage change effectively
Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services
Excellent communication, presentation, and relationship-building skills with diverse stakeholders
Comfort in a fast-paced, energetic, highly interactive environment that prizes excellence
Familiarity with Agile methodologies and continuous improvement processes
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
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