SBM Management Services, LP · 3 weeks ago
Bilingual IT Support Tech I
MCCLELLAN, CA
Full-time
Onsite
Entry Level
$24/hr - $27/hr
2+ years expSBM Management Services, LP is looking for a Bilingual IT Support Tech I to provide first line end-user IT support to their employees. The role involves managing support requests, troubleshooting IT-related issues, and assisting users with various IT services and applications.
ConsultingInformation TechnologyLegal
Responsibilities
Provide first level support for IT related problems as the first line of contact into IT using technical knowledge and remote support tools to assist
Manage ticket queue triaging & assignment in coordination with higher tier technicians, other IT teams, or other departments
Investigate, document, and attempt resolution of incidents related to systems, access, or application issues, including OS, MS Office, or other SBM supported internal applications
Investigate, document, and facilitate resolution of requests related to systems, access, licensing, or general IT requests in liaising for other IT teams
Provide end user training & guidance in self-service, best practices, applications, and operating system fundamentals
Configure hardware, devices, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements; participate in the PC Imaging process for desktops and laptops
Log all support interactions and maintain operational procedures as detailed in internal documentation, SOPs, and policies
On-call and after-hours maintenance participation may be required
Qualification
Required
Associate (2-year) degree, with a technical major, such as computer science, or two years related experience and/or training; or equivalent combination of education and experience
May be required to have a valid driver's license
Basic knowledge of Microsoft products, laptop computers, and mobile devices
Basic knowledge of enterprise computing environments and concepts (E.g. Active directory, networking)
Basic knowledge of basic computer administration tools and processes (E.g. Remote-control software)
Fundamental understanding of an operating system
As systems are changed and upgraded it is required to stay current on knowledge of the environment being supported
Excellent customer support skills
Preferred
CompTIA A+ or equivalent preferred
Company
SBM Management Services, LP
SBM Management Services, LP is an Facilities Services providing company.
10001+ employees
H1B Sponsorship
SBM Management Services, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Charles Somers
CEO
Chris White
Chief Information Officer
Recent News
2023-03-30
Company data provided by crunchbase