NEOGOV · 2 hours ago
INCOME MAINTENANCE CASEWORKER III FAMILY AND CHILDREN MEDICAID
Elizabethtown, NC
Full-time
Onsite
Entry, Mid Level
$45K/yr - $49K/yr
2+ years expBladen County is seeking an Income Maintenance Caseworker III to perform paraprofessional work in determining eligibility for financial, medical, and food assistance through the Department of Social Services. The role involves providing leadership, processing client intakes, and ensuring compliance with relevant policies and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Performs specialized administrative and case management services in support of Department of Social Services operations
Provides training, instruction and leadership to lower-level Income Maintenance Caseworkers as assigned
Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assists in providing policy training for department staff as necessary
Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes
Schedules appointments with, interviews and determines the eligibility of program applicants based on employment / income information obtained; verifies Medicaid eligibility
Processes referrals in a timely manner
Assists outside agencies with client eligibility determination as requested
Screens clients for substance abuse, emotional health issues, family and domestic violence; provides information and appropriate referrals to clients for various health and social services
Completes front-end investigations of child support cases; completes necessary legal documents; researches prior court orders, payments made and absent parent information; determines level of child support cooperation; calculates past paid public assistance
Evaluates individuals no longer receiving WorkFirst in all Medicaid programs; refers individuals to adult Medicaid programs and completes necessary paperwork
Maintains accurate and complete client / program records; enters and verifies data entries for accuracy and completeness
Develops mutual responsibility agreement plans for clients; monitors client compliance, including school attendance and completion of assigned hours of work and activities
Evaluates client requests for hardship exemptions and extensions; sets hearing dates and documents hearing results; completes case as determined by hearing officer
Resolves conflicts between clients and case workers as necessary
Gathers information for and prepares a variety of records and reports required by the County and/or other agencies
Assists in coordinating activities with those of other divisions, departments and outside agencies as appropriate
Performs a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc
Performs duties of supervisor as required in his/her absence
Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies
Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public
Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills
May assist with special projects or programs as assigned, which may include but is not limited to securing food resources for families in need, training food stamp recipients in using electronic cards, coordinating the ordering and delivery of commodities to various County sites, staffing emergency shelters, etc
Performs case management duties of co-workers as needed
Performs related duties as required
Qualification
Required
Bachelor's Degree from an accredited college or university and two years of experience as an Income Maintenance Caseworker; or an Associate's Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and three years' experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience
Valid North Carolina Driver's License
Thorough knowledge in the methods, policies and procedures of the Department and County pertaining to specific duties of the IM Caseworker III
Thorough knowledge interviewing skills and ability to maintain positive rapport with clients
Knowledge of the processes involved in determining client eligibility for government social services
Knowledge of administrative, bookkeeping, organizational, customer service and clerical activities
Knowledge of modern office practices and equipment
Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics
Knowledge of all applicable local, state and federal laws and regulations
Skilled in applying responsible attention to detail as necessary in preparing records and reports
Ability to comprehend, interpret and apply regulations, procedures and related information
Ability to maintain accurate, up-to-date and confidential client records
Ability to offer training, instruction, leadership and advice to co-workers regarding departmental policies, methods and regulations
Ability to read and interpret various materials pertaining to the responsibilities of the job
Ability to use computers for data and word processing and records management
Ability to type accurately at a rate sufficient for the successful performance of assigned duties
Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities
Ability to read, and verify for completeness, financial / insurance records and various other documents pertaining to the responsibilities of the job
Ability to use independent judgment in performing routine and non-routine tasks
Ability to plan, organize and prioritize daily assignments and work activities
Ability to offer assistance to fellow employees as necessary
Ability to learn and utilize new skills and information to improve job performance and efficiency
Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public
Ability to work under stressful conditions as required
Ability to react calmly and quickly in emergency situations
Benefits
We offer the NC State Health Plan. The provider is Aetna Medical Insurance. Employee has the option to elect to purchase 80/20 or 70/30 plan.
Employees may choose from a variety of plans arranged through Sun Life, Mutual of Omaha and Aflac. These include Critical Illness and Hospital Indemnity plans, Dental, and Vision plans. In addition we offer Short-term disability and FSA (Flex Spending Account).
The County provides $10,000 Basic Life insurance for employees. An employee may choose to purchase additional voluntary term life insurance.
We participate on the N.C. Local Government Employees' Retirement System. Employees are required to contribute 6% of gross wages toward their account.
401(k) and 457 are supplemental retirement plans administered by Prudential.
Employees accrue annual leave monthly and may use accrued leave upon approval after the probationary period is completed.
Employees earn fourteen (14) hours per calendar year. May use in increments of 15 minutes. Leave is pro-rated based as of date of hire in the first calendar year of employment. Petty leave must be used within the calendar year.
The County offers longevity pay to employees with 5 years of continuous service.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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