LifeStance Health · 9 hours ago
Billing Solutions Coordinator
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $21/hr
2+ years expLifeStance Health is a leading mental health practice group dedicated to helping individuals and communities with their mental health needs. The Billing Solutions Coordinator is responsible for resolving inquiries related to Revenue Cycle Management and Patient Billing, ensuring prompt and courteous service to patients and other stakeholders.
Health CareHospitalMedical
Responsibilities
Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
Communicate with offices and patients to ensure current information
Processing payment requests from patients
Accurately updating insurance plan and other portal information for patients as requested
Support leadership with daily, weekly monthly reporting needs as required
Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
Review billing transactions for accuracy and to help resolve payment posting challenges on accounts
Qualification
Required
High school diploma or GED equivalent required; Bachelor's degree preferred
2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred
Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
Strong understanding of major health insurance carriers (in and out-of-network)
Knowledge of medical terminology
Demonstrated professionalism in dealing with confidential and sensitive patient information
Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
Ability to type fluently
Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Preferred
Bachelor's degree preferred
Healthcare revenue cycle experience strongly preferred
Benefits
Medical
Dental
Vision
AD&D
Short and long-term disability
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Company
LifeStance Health
LifeStance is a national provider of behavioral healthcare services with operations across the country.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$125MKey Investors
Silversmith Capital Partners
2024-05-21Post Ipo Secondary· $125M
2021-06-09IPO
2017-01-01Private Equity
Leadership Team
Chuck Solomon
Director of Employer Branding & Recruitment Marketing
Warren Gouk
Chief Administrative Officer (CAO)
Recent News
LifeStance Health, Inc.
2025-11-07
2025-11-07
Company data provided by crunchbase