Sensirion Connected Solutions · 8 hours ago
Team Lead Customer Success Management
United States
Full-time
Remote
Senior Level
5+ years expSensirion Connected Solutions is a global leader in air quality and environmental monitoring, seeking a Team Lead for Customer Success Management. This role involves leading a team of Customer Success Managers to ensure customer satisfaction and retention while acting as a strategic partner for customers across SCS's monitoring solutions.
Artificial Intelligence (AI)HardwareInternet of ThingsMachine LearningManufacturingSaaSSensorSoftware
Hiring Manager
Jocelyn Babin
Responsibilities
Own overall customer health, satisfaction, retention, and expansion metrics
Ensure customers realize value tied to emissions alerts and statistics, as well as operational decision-making to improve emissions reduction efforts and reporting compliance
Lead regular customer business reviews, including value realization, emission performance, operational insights and roadmap discussions
Serve as escalation point for complex customer issues involving field operations, data interpretation, or compliance use cases
Track and report on customer success KPIs (retention, churn risk, SLA adherence, usage, etc.)
Use data to proactively identify at-risk accounts and growth opportunities
Continuously refining customer success strategies as the business scales globally
Ensure contractual SLAs are consistently met
Coordinate closely with Field Operations, Engineering, and Product teams to support: New site deployments and onboarding, Solution uptime and performance, Issue resolution and root-cause analysis, Drive continuous improvement in service workflows, escalation paths, and operational playbooks
Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration, accountability, continuous improvement, and customer trust aligned with operator expectations
Ensure customer success teams understand and support key regulatory frameworks and reporting requirements (e.g., EPA, state methane rules, OGMP-aligned programs)
Translate regulatory needs into clear service expectations and customer guidance
Partner with Sales on onboarding, renewals, expansions, and strategic account planning
Provide structured customer feedback to Product and Engineering to influence roadmap priorities
Collaborate with Marketing and Leadership on customer references, case studies, and industry credibility
Work remote (preferably in Calgary, Alberta, Canada or the states of Texas, New Mexico, or Colorado)
Travel approximately 20-30% (as needed) visiting customers, but also, to SCS’s offices in Calgary, Boston, Midland or Switzerland for meetings as required
Qualification
Required
5+ years of proven leadership experience managing Customer Success or technical account teams in complex SaaS or industrial environments backed by a strong background in Customer Success frameworks (QBRs, success plans, health scoring, lifecycle management)
8+ years in upstream or midstream oil and gas, industrial automation, process controls, environmental monitoring, or compliance-driven solutions
Strategic mindset with ability to scale processes and elevate customer success to the next level
Hands-on, pragmatic mindset with excellent communication, organizational, and stakeholder management skills
Familiarity with sensor systems, IoT solutions, data analytics, and industrial deployments
Ability to challenge the status quo within global cross functional teams to drive continuous improvement
Pragmatic approach to problem solving and 'hands-on' work
Thrives in a growing, changing, and dynamic environment
Communicates fluently and effectively in English (written, verbal, with global mindset)
Preferred
French or Spanish is a plus
Company
Sensirion Connected Solutions
Sensirion Connected Solutions specializes in sensor-based IoT-solutions and services for emissions monitoring in the energy sector.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.46MKey Investors
Startup Angels Alb-BodenseeMerus CapitalSOSV
2021-09-20Acquired
2021-05-10Convertible Note· $0.64M
2019-10-04Seed· $2.5M
Recent News
2026-01-05
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