HPC Industrial powered by Clean Harbors · 19 hours ago
Commercial Service Writer
Deer Park, TX, United States
Full-time
Onsite
Mid Level
3+ years expClean Harbors is looking for a Commercial Service Writer to sit in Deer Park, TX. The Commercial Service Writer is responsible for ensuring that all work performed for third parties is consistent with company and DOT standards and assists with the coordination of maintenance activities through day to day interaction with various teams.
Environmental Services
Responsibilities
Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
Responsible for assisting with the coordination of tank cleaning, inspections and maintenance activities through day to day interaction with external customers, inspectors and mechanics, service requests handed in and maintenance records received
Maintain customer rapport by explaining expected return of vehicle; obtaining and providing contact telephone numbers; answering questions and concerns. Maintain professionalism to handle external customer requests and/or complaints
Ascertain problems and services by listening to customer's description of symptoms; clarifying description of problems
Work closely with the Lead TDG Tank Inspector and mechanics and external customers
Assist in meeting budgets and forecasts by maintaining records and providing activity reports as required
Work with Safety Compliance to coordinate vehicle maintenance according to preventative maintenance programs, and inspection requirements
Open and check work orders for accuracy and that they are appropriate for the work performed. Close off all work orders when completed
Be responsible for input of work orders into the computer and maintain the vehicle files in an efficient and timely manner
Follow up on open Purchase Orders and assist the Admin staff at the shop when needed
Keep up to date the Safety Recalls, Warranty Bulletins and Service information bulletins so that they are completed in a timely manner
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
May be assigned additional duties not listed above based on business needs
Qualification
Required
Associate Degree required: Bachelor preferred
3 to 5 experience with writing maintenance service/repair orders
Excellent communication (written/verbal) skills
Excellent customer service skills
Ability to communicate effectively with difficult customers
Ability to work in a team as well as independently with little supervision
Knowledge of the Tank Wash procedures, TDG Tank Inspections and DOT Compliance
Experience writing maintenance service/repair orders
Benefits
Comprehensive health benefits coverage after 30 days of full-time employment
Group 401K with company matching component
Generous paid time off
Company paid training and tuition reimbursement
Positive and safe work environments
Company
HPC Industrial powered by Clean Harbors
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase