Software Technical Support Specialist (L1) jobs in United States
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Journyx, Inc · 1 day ago

Software Technical Support Specialist (L1)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
date0+ years exp

Journyx, Inc is a well-established SaaS company focused on helping organizations optimize their time management. They are hiring a Level 1 Software Technical Support Specialist to join their Customer Care team, where the main responsibilities include responding to customer support requests, troubleshooting software issues, and collaborating with teammates to enhance customer experience.

SoftwareTask Management
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Culture & Values

Responsibilities

Respond to customer support requests via email and phone
Troubleshoot common software and configuration issues
Track and manage support cases using FreshDesk and Microsoft CRM
Clearly document issues and escalate when appropriate
Help customers understand Journyx features and best practices
Collaborate with teammates across Support, Sales, and Product

Qualification

Customer support experienceTroubleshooting skillsFreshDeskMicrosoft CRMInterest in codingWritten communicationVerbal communicationAttention to detailTime management

Required

0–3 years of experience in customer support, help desk, or technical support
Strong written and verbal communication skills
Excellent attention to detail (this role involves customer-facing writing)
Comfort working with software and troubleshooting basic technical issues
Ability to work independently and manage your time in a remote role
Reliable internet connection and a professional home workspace

Preferred

Experience supporting SaaS or business software
Familiarity with ticketing systems or CRMs
Interest in learning basic technical or coding concepts

Benefits

100% remote — permanently (no commute, no office requirement)
Stable, long-standing company with proven products and clear processes
Supportive team environment with realistic expectations
Hands-on learning with SaaS support, troubleshooting, and customer communication
Opportunity to grow into more advanced support or technical roles over time

Company

Journyx, Inc

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Journyx is a premier time tracking software that provides a better way for companies to easily and accurately track employee time for projects, billing, and payroll.
dateFounded in 1996
location
Austin, Texas, USA
people-size11-50 employees
web-link
http://www.journyx.com

Funding

Current Stage
Early Stage
Total Funding
unknown
Key Investors
Jump.net Ventures
2000-07-07Series Unknown

Leadership Team

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Lance Ellisor
Chief Operating Officer
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Company data provided by crunchbase