BlueCross BlueShield of Tennessee · 5 hours ago
Onsite Advisor - Memphis
Memphis, TN
Full-time
Onsite
Entry Level
2+ years expBlueCross BlueShield of Tennessee is seeking an Onsite Advisor to join their Member Benefits Division in Memphis. The role involves researching and investigating employee questions, providing member service inquiries, and performing outreach to employees while ensuring high-quality performance.
Health CareMedical
Responsibilities
Serve as a single point of contact and provide first contact resolution for member service inquiries, including services such as: benefit explanation and education, claims research and explanation, member tools and resources, and premium payments
Receiving, investigating and resolving inquiries timely and accurately; clearly documenting all communications
Working with internal and external stakeholders to obtain relevant information needed for resolution
Provide internal and external support for any special projects that are deemed necessary to support division and/or corporate activities
Must be able to work a rotating shift between the hours of 8:00am and 8:00 pm CST Monday thru Saturday; and work overtime as required
Must be able to work onsite 5 days per week at location requested by employer group
Must be able to pass required testing (for external hires)
Participation and attendance during training are mandatory (for external hires)
Various immunizations and/or associated medical tests may be required for this position
Qualification
Required
High School Diploma or equivalent
2 years - Experience in a Support function or Customer Service required
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
Capability to handle large volumes of work
Must be able to work a rotating shift between the hours of 8:00am and 8:00 pm CST Monday thru Saturday; and work overtime as required
Must be able to work onsite 5 days per week at location requested by employer group
Must be able to pass required testing (for external hires)
Participation and attendance during training are mandatory (for external hires)
Various immunizations and/or associated medical tests may be required for this position
Preferred
Experience with Facets is preferred
Experience in MBA/PIO is highly preferred
Commercial Ops experience is a plus
Company
BlueCross BlueShield of Tennessee
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.
5001-10000 employees
H1B Sponsorship
BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (38)
2023 (36)
2022 (44)
2021 (56)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Casey Dungan
President and Chief Executive Officer - BlueCare
Melissa Scissom
COO, Cover Tenn
Recent News
2026-01-06
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2025-10-31
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