QuEra Computing Inc. · 5 hours ago
IT Specialist
Boston
Full-time
Onsite
Entry, Mid Level
2+ years expQuEra Computing Inc is seeking a full-time IT Support Specialist to join their Boston office. This role involves providing frontline IT support, managing user access, and maintaining on-prem IT infrastructure while resolving various technical issues across multiple platforms.
ComputerConsumer ResearchQuantum Computing
Responsibilities
Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
Educate end users on basic IT best practices, security, and proper use of office technology
Escalate complex technical problems to senior IT staff or vendors as needed
Support IT projects, including hardware rollouts, software updates, and technology upgrades
Qualification
Required
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in IT help desk, desktop support, or technical support roles
Hands-on experience supporting macOS and Windows laptops and desktops
Strong customer service, troubleshooting, and communication skills
Excellent problem-solving and troubleshooting skills
Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
Experience supporting printers, Zoom Rooms, and AV equipment
Provides support for ad-hoc initiatives and projects as needed by the IT team
Preferred
Experience with event management technology or advanced AV systems
Experience with mobile MDM solutions JAMF
Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
Familiarity with security frameworks (SOC 2, ISO 27001, PCI)
Company
QuEra Computing Inc.
Located in Boston, QuEra Computing is a maker of advanced neutral-atoms based quantum computers, pushing the boundaries of what is possible in the industry.
51-200 employees
H1B Sponsorship
QuEra Computing Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$247MKey Investors
Google Quantum AIRakuten
2025-02-11Series B· $230M
2024-10-15Corporate Round
2021-11-17Series Unknown· $17M
Leadership Team
Andy Ory
Acting CEO
Nathan Gemelke
Chief Technology Strategist
Recent News
2026-01-13
IEEE Spectrum
2025-12-24
Company data provided by crunchbase