Burnham Holdings, Inc. · 15 hours ago
Customer Service Representative
Thermal Solutions, Lancaster, PA, US
Full-time
Hybrid
Entry Level
2+ years expBurnham Holdings, Inc. is a leading sales and support company representing top boiler brands in North America. They are seeking a Customer Service Representative to support the sales team by providing services to customers and salespeople, handling inquiries, processing orders, and assisting with customer transactions.
Heating Ventilation and Air Conditioning (HVAC)Industrial EngineeringIndustrial ManufacturingManufacturingService Industry
Responsibilities
Processes orders for material or merchandise received by mail, telephone, or personally from customer’s salespeople or company employee. Must be detail oriented and be able to prioritize workload and be able to multitask in a fast-paced environment
Responsible for handling telephone calls from customers and salespeople. Good communication skills are required
Obtains answers on delivery, price and availability of product
Assist sales regions(s) with order planning, coordinates shipments and assist in completing customer transactions
Develop relationships with customers and salespeople/representatives
Processes request for customer literature
Follow up on orders and customer inquiries and inform customers of unit prices and shipping dates
Answers inquiries regarding Return Material Authorizations and Product Performance Reports
Ensure accuracy of information in the computer room
Assist other customer support staff as required
Enters customer orders. Must have solid computer skills and be able to navigate multiple screens and use different software programs with ease
General office duties include but not limited to, filing, faxing, copying, etc
Must be a team player with good time management skills and be able to multi-task in a fast paced environment
Qualification
Required
High school diploma or general education degree (GED) required
Preferred
2 years of experience in a manufacturing and/or customer service environment
Experience in Microsoft Word & Excel
Benefits
Medical, dental, and vision coverage available on your first day of employment
Access to Employee Assistance Program (EAP)
401(k) plan
12 paid holidays
Vacation time
75% tuition reimbursement after 6 months
Company
Burnham Holdings, Inc.
Burnham Holdings, Inc.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-02-02IPO
Leadership Team
Douglas Brossman
Member Board of Directors
Recent News
MarketScreener
2026-01-03
2026-01-02
2025-10-24
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