Ontic · 4 hours ago
Managed Services Specialist
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expOntic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster. They are seeking a Managed Services Specialist to deliver maintenance, configuration, implementation, and support services to enterprise-level clients, focusing on client adoption and retention through proactive support and engagement.
Information TechnologySaaSSecuritySoftware
Responsibilities
Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
Focus on client adoption and retention through proactive support and engagement
Train new users on platform functionalities and features
Create customized training materials and upload them to the knowledge space
Develop custom documents to address specific client needs
Ability to effectively communicate with both internal teams and external clients
Set and track objectives and key results (OKRs) focused on client adoption and retention
Understand the functional aspects of the role, including configuration management and success management
Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
Qualification
Required
Two-three years of experience in a similar role, preferably within the SaaS industry
One year of working experience with a SaaS platform in configuration management
Bachelor's degree or equivalent experience
Excellent communication and interpersonal skills
Ability to work both independently and collaboratively in a fast-paced environment
Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Benefits
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Company
Ontic
Ontic’s Connected Intelligence Platform centralizes security operations and data into one system of record.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$286.65MKey Investors
Kohlberg Kravis RobertsJMI EquityFelicis
2025-08-21Series C· $230M
2021-11-16Series B· $40M
2020-04-30Series A· $12M
Leadership Team
Thomas Kopecky
Co-Founder & Board of Directors
Vipul Garg
Senior Director of Engineering
Recent News
Crunchbase News
2025-10-17
Company data provided by crunchbase