West Central Technology · 6 hours ago
Professional Services Engineer - Level 2
Willmar, MN
Full-time
Hybrid
Mid Level
3+ years expWest Central Technology is seeking a Professional Services Engineer (Level 2) responsible for designing, implementing, and supporting client IT solutions. This role involves executing moderately complex infrastructure, cloud, security, and networking projects while ensuring strong client communication and documentation standards.
Cloud ComputingCyber SecurityNetwork HardwareSoftware
Responsibilities
Implement and support project-based solutions including:
Microsoft 365, Azure AD/Entra ID, and related cloud services
Server and storage deployments (physical and virtual)
Network infrastructure (firewalls, switches, wireless)
Backup, disaster recovery, and security solutions
Execute project tasks according to defined scope, timelines, and best practices
Perform system migrations, upgrades, and standardizations
Identify technical risks or scope concerns and escalate appropriately
Assist with troubleshooting escalated issues related to deployed solutions
Serve as a technical point of contact during professional services engagements
Communicate clearly with clients regarding project status, expectations, and outcomes
Maintain a professional, consultative presence onsite and remotely
Provide basic end-user or client IT staff knowledge transfer when appropriate
Create and maintain accurate project documentation, including:
Network diagrams
Configuration details
Implementation notes
Follow established MSP standards and processes
Contribute to internal knowledge base articles and technical runbooks
Work closely with Project Managers and Senior Engineers
Mentor Level 1 engineers when assigned to projects
Stay current on relevant technologies and industry best practices
Participate in internal training and certification efforts
Qualification
Required
3+ years of hands-on experience implementing and supporting IT infrastructure in MSP or complex IT environments
Demonstrated ability to independently deploy and support production systems
Strong working knowledge of and experience with: Microsoft Windows Server environments, including Active Directory design, Group Policy, DNS, and DHCP
Strong working knowledge of and experience with: Microsoft 365 and Entra ID, including tenant configuration, identity management, licensing, and security controls
Strong working knowledge of and experience with: Virtualization platforms such as VMware, Hyper-V, and or XCP-ng, including host configuration, management, and troubleshooting
Strong working knowledge of and experience with: Storage technologies including iSCSI, SAS, and Fibre Channel, with experience provisioning, presenting, and maintaining storage for virtualized workloads
Strong working knowledge of and experience with: Core networking concepts including TCP/IP, VLANs, firewalls, and VPNs, with the ability to configure and troubleshoot network connectivity issues
Experience leading or executing IT projects, such as: Server and infrastructure deployments
Experience leading or executing IT projects, such as: Network refreshes or redesigns
Experience leading or executing IT projects, such as: Cloud or hybrid migrations
Experience leading or executing IT projects, such as: Hardware replacements or technology refreshes
Strong troubleshooting and problem-solving skills with the ability to diagnose root causes across multiple systems
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Preferred
Hands-on experience designing and deploying Azure infrastructure and supporting hybrid on-premises cloud environments
Experience working within an MSP toolset, including RMM, PSA, and documentation platforms, with an understanding of how projects transition into managed services
Practical security experience implementing and supporting controls such as MFA, endpoint protection, and email security solutions
Industry certifications demonstrating applied knowledge (Microsoft, Cisco, CompTIA, VMware)
Company
West Central Technology
West Central Technology is a subscription-based technology that provides cyber security and hosted solution.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Winter
Founder & CEO
Company data provided by crunchbase