NEOGOV · 5 hours ago
Director of Ticket Operations
UCMO - Warrensburg, MO
Full-time
Onsite
Lead/Staff, Director/Executive
$21.63/hr - $21.63/hr
1+ years expNEOGOV is seeking a Director of Ticket Operations at the University of Central Missouri (UCM). The role involves managing the daily operations of the Athletic Ticket Office, ensuring excellent customer service for ticket holders, and collaborating with various departments on ticket sales and fundraising initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manage the daily operations of the Athletic Ticket Office, to include: - 50%
Hire, train and supervise student ticket office employees
Administer payroll, process employment related paperwork, monitor hours and timesheets and maintain student employee files
Create and maintain student employee work schedules
Provide leadership and mentorship to student and part-time staff
Reconcile ticket sales and revenue reports for all ticketed athletic events
Prepare ticket sales and revenue reports for use by marketing and ticket sales teams
Prepare billings for ticket purchasers
Ensure ticket office is staffed and maintained during regular business hours and during events at Audrey J Walton Stadium, Crane Baseball Stadium, South Recreational Complex and Jerry M. Hughes Athletics Center
Monitor and maintain ticket office budget
Prepare and order Athletics Tickets
Act as a steward between UCM ticket holders and the department. - 20%
Provide excellent customer service to UCM ticket holders
Work with ticket holders to solve problems and provide solutions to ensure their satisfaction
Build relationships with ticket holders and communicate ticket holder concerns to UCM Athletics administration
Maintain digital ticketing CRM system ensuring data is accurate and updated regularly. - 10%
Collaborate with the Alumni Foundation and Assistant Athletic Director for Development on the Cardinal and Black Fund. - 10%
Maintain Cardinal and Black fund member records
Ensure seat donation requirements are met before sale
Collaborate on renewals and on-sale dates
Assist with procession auction receipts
Other duties as assigned
Collaborate with Taymar U ticket sales and sponsorship representatives. - 10%
Work with ticket sales rep to ensure ticket sales initiatives are executed as promised
Provide data and leads to ticket sales rep when appropriate
Collaborate with sponsorship to execute ticket related sponsorship initiatives when appropriate
Qualification
Required
Bachelor's degree in business or related field required
One (1) year of experience working in a collegiate or professional athletic department required
Preferred
One (1) year of experience working in a ticket office environment in professional or college sports preferred
Supervisory experience preferred
Experience with ticketing software preferred
Customer service experience preferred
Some budgeting and bookkeeping experience preferred
Benefits
Competitive salary
Health, dental, vision, life insurance, AD & D, long-term disability
3 weeks paid vacation per year
3 weeks of accrued sick leave per year
13 paid holidays
Retirement
Generous education assistance for an employee, spouse and dependent children taking classes at UCM
30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university
Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan
Employees can earn up to full tuition (15 credit hours) for themselves per academic year
Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year
Employees can earn up to full tuition for their dependents
Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire
Basic dental and vision insurance paid at 100% by the university
Available Health and Dependent Flexible Spending Accounts
University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage
Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year
The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years
The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus
An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life
UCM offers an Employee Discount Program through Working Advantage
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase