Craven County Government · 1 day ago
Information Technology Support Technician (11049)
New Bern, NC
Full-time
Onsite
Entry Level
3+ years expCraven County Government is seeking an Information Technology Support Technician to provide first line support to County employees. The role involves installation of new equipment, troubleshooting existing issues, and providing after-hours IT coverage for various departments.
Government Administration
Responsibilities
Provides technical support and assistance to users regarding hardware; installation, replacement, repair or training
Manages and responds to help desk requests
Provides problem diagnosis and technical support and assistance to users regarding essential software; installation, replacement, repair, reload or training
Possesses the ability to resolve issues quickly and professionally
Be a team player within a department of other professional employees
Be willing and available to work non-standard work hours; example may be 12:00 p.m. to 9:00 p.m. some weeks or handle weekend departmental on call duties
Be willing to become actively involved with mobile workforce needs
Travel between work locations will be required, either walking or driving. Driving will involve personal automobile in most cases. Mileage will be reimbursed to the employee
Maintains current and accurate records of work performed including any special notes regarding resolution using helpdesk software
Provides assistance to other IT staff on projects requiring multiple IT staff at the same location or multiple locations simultaneously
Maintains inventory of hardware and software; installs/tests additional communications cabling drops throughout County facilities, as needed
Provides input to IT Director to better determine hardware, software or training needs
Qualification
Required
Two-year degree in Information Technology or other associated computer degrees
Course work including personal computers, operating systems, peripheral equipment, basic networking components, computer cable preparation, productivity software, troubleshooting techniques and personal communication
If a two-year degree is not present, three to five years of experience in a computer technician field
Considerable knowledge of current computer technology including hardware, software and peripheral type equipment
Able to work non-standard hours and be part of 24/7 support team
Ability to analyze, diagnose and solve computer hardware and software problems
Ability to install and maintain computer hardware and software programs
Ability to develop and maintain effective working relationship with users
Ability to communicate effectively in oral and written forms
Willingness to actively seek new information regarding technology and the work force
Must possess a valid NC driver's license as some tasks will require driving to remote County office locations
Benefits
Mileage will be reimbursed to the employee.
Company
Craven County Government
Craven County Local Government. Craven County was named in honor of William, Earl of Craven, who lived from 1606-1697.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Harrelson
Health Director/ CEO
Company data provided by crunchbase