Voxidea · 11 hours ago
03. Director for Client Success with Law Firm Experience - US Based
United States
Full-time
Remote
Director/Executive
8+ years expVoxidea is seeking a strategic, hands-on Vice President of Client Success to elevate the end-to-end client experience for law firm partners. This role involves driving exceptional onboarding, long-term client retention, and operational excellence while managing a high-performing Client Success organization.
BillingMessagingTelecommunications
Responsibilities
Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion
Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction
Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders
Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes
Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience
Build, lead, and mentor a high-performing Client Success organization, including managers and specialists
Foster a culture of accountability, collaboration, and excellence aligned with company values
Recruit, train, and develop top-tier talent to support growth and scalability
Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency
Partner with executive leadership to define and execute the company's client success strategy and long-term objectives
Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives
Manage budgets and resources responsibly, ensuring profitability and operational discipline
Partner closely with Sales to support renewals, expansion opportunities, and revenue growth
Ensure strong post-sale execution to support sales targets and client expectations
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap
Lead and operate in full alignment with Stafi's core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty
Qualification
Required
+ 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience
+ Proven track record of building, managing, and scaling high-performing client success teams
+ Strong understanding of law firm operations, legal services, or comparable professional services environments
+ Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action
+ Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders
Preferred
Experience designing and implementing processes, systems, and teams from the ground up is highly preferred
Company
Voxidea
Voxidea is a telecommunications company that provides a web reporting interface, hotel integration, and softswitch compatibility services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase