Metric Bio · 11 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expMetric Bio is seeking a motivated and detail-oriented Account Manager to support and grow relationships with key clients in the biotech industry for the East Coast territory. This role involves managing client accounts, overseeing contracts, and ensuring high customer satisfaction throughout the account lifecycle.
Staffing & Recruiting
Hiring Manager
Scotty Thompson
Responsibilities
Serve as the primary point of contact for assigned biotech accounts, building strong, long-term client relationships
Manage end-to-end account activities, including onboarding, ongoing support, renewals, and upsell opportunities
Oversee contract management, including review, execution, amendments, renewals, and compliance tracking
Collaborate cross-functionally with Sales, Legal, Finance, Operations, and Scientific teams to ensure contract and service alignment
Monitor account performance, identify risks, and proactively resolve issues to ensure client satisfaction
Prepare and deliver account reviews, reports, and performance metrics to internal stakeholders and clients
Support pricing discussions, contract negotiations, and scope changes in partnership with leadership
Maintain accurate records in CRM and contract management systems
Stay informed on industry trends, customer needs, and competitive landscape within biotech
Travel 25% within the territory to clients
Qualification
Required
2+ years of experience in account management, client services, or customer success
2+ years of contract management experience, including renewals and amendments
Experience working in biotech, life sciences, pharmaceuticals, healthcare, or a related industry
Be based anywhere East of the Mississippi river in the territory
Strong understanding of commercial contracts and service agreements
Excellent communication, organization, and relationship-management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Proficiency with CRM tools and Microsoft Office or similar platforms
Company
Metric Bio
Utilizing our expertise to provide recruitment solutions to some of the worlds most cutting-edge companies in MedTech and Life Science.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase