Clever Devices · 4 hours ago
Systems Support Engineer
New Jersey, United States
Full-time
Onsite
Senior Level
$90K/yr - $140K/yr
5+ years expClever Devices is a leader in transit technology, aiming to enhance global mobility. They are seeking a Systems Support Engineer to manage daily support operations, oversee technical issue resolution, and maintain strong relationships with customers and internal teams.
Information TechnologyTransportation
Responsibilities
Create strong relationships with customer contacts
Have constant dialogue with customers to understand their business, needs, and to look for any issues
When issues are reported or discovered, perform system troubleshooting, issue identification, resolution coordination, and keep the customer and internal teams updated with the current status
Work as a key member of the customer account team to provide a unified front helping the customer support their Clever Devices’ Products. This means knowledge and information is constantly shared between the team
Use the JIRA ticketing system to open issues, track progress and investigate potential issues. Be efficient with internal resources by investigating existing tickets prior to opening duplicates
Troubleshoot issues with Clever Devices’ products
Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues
Escalate issues to upper management when required to bring a larger audience to the problem
Become a subject matter expert regarding our customer specific installations
Escalate issues via JIRA tickets to get resources from Engineering when required
Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering
Be familiar with user functions related to all Clever products at the customer’s location
Support the underlying servers that support Clever Devices’ applications
Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers
Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors
Understand how to make simple queries using SQL Server Management Studio
Be familiar with string queries and log file analysis techniques
Travel to customer sites as needed
Qualification
Required
5+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting
Minimum of bachelor's level degree in Computer Science, Engineering, or equivalent
Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution
Good communication skills including oral, written, and customer approach
Familiar with SQL Management Studio and SQL Databases
Familiar with Server Hardware and Microsoft Server Operating Systems
Familiar with TCP/IP and network configuration
Basic understanding of Electronics and reading schematics
Must be able to travel locally, nationally, and internationally as required
Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook
Must possess a Valid Driver's license and be able to commute daily to an office
Preferred
Experience with Jira and Confluence software
Familiar with Splunk and data mining using Splunk
Understanding of Hardware and systems used onboard transit buses
Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708
Coding background. C#, C++, Python
Familiar with PowerShell scripts
Familiar with using Grep and string queries
Understanding of Security fundamentals; Firewalls, AV software, and ACLs
Familiar with installing and supporting Java, Apache Tomcat, MSSQL
Familiar with HTML, JSON, XML formats
Company
Clever Devices
Clever Devices designs innovative technology solutions for all modes of public transportation.
201-500 employees
H1B Sponsorship
Clever Devices has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (1)
2022 (3)
2021 (1)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
BBH Capital Partners
2021-02-03Private Equity
Leadership Team
Frank Ingrassia
President and CEO
Recent News
2025-04-03
Company data provided by crunchbase