Parachute Home · 2 hours ago
Full-Time Keyholder Venice
Venice, California
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expParachute is dedicated to enhancing the quality of customers' lives at home through their retail store teams. The Full-Time Keyholder in Venice will lead the sales floor, ensuring a positive customer experience while embodying the company's core values and supporting the store's operational excellence.
Home DecorInterior DesignRetail
Responsibilities
Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture
Ability to problem solve and address employee related concerns at the store level, utilizing Store Manager and available resources
Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics
Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description and in compliance with all policies and procedures
Helps ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives
Recruit talent in local community, refer candidates for open positions and be engaged in growing and supporting the talent pipeline
Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing
Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy
Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life
Participates in trade and community outreach, monthly and quarterly event planning and activations in local markets
Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue
Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed
Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships
Utilizes trade and design service tools as an extension of our customer experience
Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements
Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate
Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes
Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's
Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations
Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up with Store Manager on requests for service that have not been closed or are in progress
In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.Maintains floor presentation.Proactively evaluates sales and inventory levels; partners with Store Manager to ensure product is merchandised to drive sales
Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people
Maintains a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives
Support store team in the planning and execution of store directives and day to day merchandising needs
Share awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store
Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business
Qualification
Required
Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment
Education - High School diploma or equivalent is required
Experience with sales floor leadership team is required
Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required
Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
Ability to frequently communicate face to face, on the phone or via electronic means
Preferred
Retail visual merchandising and display experience is preferred
Experience in – and a passion for – home interiors is strongly preferred!
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana
Benefits
$250 new hire gift card, an awesome discount and $300 worth of free product a year!
Generous 40% employee discount on most Parachute products
Health benefits, vision, and dental plans with 100% employee coverage options
Voluntary supplemental life plan and voluntary short-term or long-term disability plans
Voluntary commuter benefit program through Optum
Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
Up to 9 days of sick time per year
Free One Medical membership
Paid parental leave program
Quarterly bonus program + incentives
13 days of PTO + 8 paid holidays
401k program
Company
Parachute Home
Parachute Home engages in the production of modern bedding and bath essentials for a more comfortable home.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44.84MKey Investors
H.I.G. Growth PartnersUpfront Ventures
2018-06-27Series C· $30M
2016-12-01Series A
2016-05-16Series A· $4.83M
Leadership Team
Ariel Kaye
Founder & CEO
Mehdi Ait Oufkir
Chief Executive Officer
Recent News
2025-06-26
2025-06-24
Company data provided by crunchbase