ICS- IT, Voice & Video · 8 hours ago
Information Technology Engineer
San Antonio, TX
Full-time
Onsite
Mid LevelICS- IT, Voice & Video is seeking an IT Support Engineer II to deliver high-quality technical support and software troubleshooting. The role involves managing computer systems across client organizations and enhancing operational efficiency through expertise in desktop and network support.
Information ServicesPublic RelationsVideo ConferencingVoIP
Hiring Manager
Amanda Maxwell
Responsibilities
Be an integral point for ticket escalation for higher level issues
Interface with clients and team members on escalated issues
Accepts tickets through HelpMe (BMS) within the ICS SLA’s
Update tickets on a daily basis and communicate with the clients regarding resolution
Assist L1 associates
Assist other departments includes IT Help Desk and auditing ICS IT software
Qualification
Required
Requires experience in Windows Server
Requires experience in Routing
Requires experience in Switching
Requires experience in Microsoft 365 (InTune)
Preferred
Working in multiple server environments
PMP Training and Certification- Online
Kaseya Training- Internal
BMS online
Sophos Technician online
Datto Backupify and BCDR online
IT Glue Admin online
Barracuda Admin online
Cisco Umbrella online
Huntress online
Company
ICS- IT, Voice & Video
Innovative Communication Systems is a full service, family owned, business IT services provider in Austin, Houston, and San Antonio that has been leading the way since 1981.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Simons
President/CEO
Company data provided by crunchbase