PDS · 22 hours ago
Clinical Service Desk Analyst
United States
Contract
Remote
Entry Level
$19/hr - $24/hr
2+ years expPDS is seeking a Clinical Service Desk Analyst to provide support for EHR and clinical applications across both acute and ambulatory care environments. This role serves as a key liaison between clinical staff and IT, helping resolve application issues and support workflow needs.
ComputerInformation TechnologySoftwareStaffing Agency
Responsibilities
Provide first‑line support for EHR and clinical applications via remote service desk
Troubleshoot, document, triage, and escalate technical issues as needed
Collaborate with IT, clinical, and education teams to resolve system and workflow challenges
Support training efforts and contribute to project implementations
Use knowledge databases and established procedures to ensure high‑quality resolutions
Maintain communication with end users and escalate critical issues promptly
Qualification
Required
Bachelor's in Computer Science or related field or 2+ years of clinical or clinical application support experience
Clinical license/certification or experience working in a healthcare environment
Knowledge of EMR/EHR systems (Cerner, PACS, or similar)
Strong communication, problem‑solving, and multitasking abilities
Ability to work in a fast‑paced environment and collaborate across departments
Proficiency with office applications and understanding of integrated clinical systems
Preferred
Additional healthcare certifications (e.g., RHIA, RHIT, CCS, CPC, CHFM, CHPA, CPP, ARM)
Company
PDS
PDS is one of the leading Aerospace, Information Technology (IT) & Engineering consulting firms in the Western United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Sweetman
President & Chief Executive Officer
Company data provided by crunchbase