Altair Global · 3 hours ago
Manager, Customer Experience
Frisco, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expAltair Global is a company focused on providing quality service in the relocation industry. They are seeking a Manager of Customer Experience to support daily activities of the team, ensuring quality service delivery and coaching team members.
AutomotiveCrowdfundingInsurance
Responsibilities
Support the daily activities of the team to ensure quality service delivery to the client and their customers, including monitoring service levels, X-checks, and return rate metrics
Coach, mentor, and develop the Consultants and Associates, including performance management, understanding, and maintaining accuracy of caseload reports
Assist in the daily management and engagement of the client relationship as appropriate
Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations
Serve as day-to-day point of contact for and resolution of escalated issues; escalate issues further to SVP/ VP as appropriate
Collaborate with colleagues and with service partners pertinent to execution of position
Qualification
Required
Bachelor's Degree or equivalent combination of experience, skills, training, and education preferred
5+ years successfully collaborating, supporting, and providing quality service to domestic and/or international service teams or in positions of increasing responsibility within the relocation industry
Comprehensive knowledge of domestic relocation and assignment services
Relationship building sensitivity and skills at multiple levels within client/partner organizations
Knowledge of various software packages including but not limited to Microsoft products and Outlook
Good business acumen; logical and effective decision-making skills
Communicate effectively at all levels within organizations; verbal and written
Demonstrated ability to lead and develop team members
Ability to direct multiple projects
Adhere to deadlines and budgets, rely on experience and sound judgment to plan, and accomplish goals
Collaborate with Team Members and clients pertinent to execution of position responsibilities
Company
Altair Global
Altair Global is an independent, full-service relocation management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Sterling
Chief Executive Officer
Jason Beaudreau
Chief Technology Officer
Recent News
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