CarMax · 5 hours ago
Analyst, Command Center
Corporate - Richmond
Full-time
Onsite
Entry Level
2+ years expCarMax is the nation’s largest retailer of used cars, committed to delivering honest and high-integrity customer experiences. The Command Center Analyst is responsible for monitoring security systems, responding to incidents, and ensuring the safety of company associates and property.
AutomotiveMarketplaceOnline Portals
Responsibilities
Monitor Command Center technology to safeguard the assets of CarMax locations across the country
Respond to a high volume and constant flow of system alerts from various technologies, including video analytics. Quickly assess whether the activity is potentially criminal and make decisions on how to address the activity, including voice down announcements and/or contacting law enforcement to respond
Conduct follow-up with law enforcement and management to successfully resolve all outstanding issues related to incidents
Prepare written reports of all incidents to sufficiently document the activity within the company’s case management system
Respond to burglar alarm system activity as reported by third party alarm company. Review CCTV to determine whether activity is criminal activity or system false alarms
Respond to calls from store managers seeking assistance, including review of live activity, assisting with CCTV and obtaining third-party security guard coverage if appropriate
Complete daily audits which include ensuring video and other technology is properly functioning
Maintain security related equipment and communicate issues in need of resolution
Provide support to internal business partners and vendors to ensure proper resolution of issues related to security equipment
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Ability to work independently and make sound decisions with minimal guidance
High ethical standards
Required to work Thursday, Friday, Saturday and Sunday overnight shifts
Preferred
College degree preferred, but not required
Two years in Loss Prevention/Security-related field or computer related field, preferred
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
H1B Sponsorship
CarMax has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (4)
2023 (10)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
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2026-01-23
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2026-01-17
Company data provided by crunchbase