Stryker · 8 hours ago
Associate Technical Support Specialist
Portage, Michigan
Full-time
Hybrid
Entry Level
2+ years expStryker is a leading medical technology company, and they are seeking an Associate Technical Support Specialist. This role involves providing professional customer support, troubleshooting product issues, and maintaining service documentation to ensure effective resolution of inquiries.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries
Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution
Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements
Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems
Utilize internal software and technical tools to access product information, maintain records, and support service coordination
Support technical support call loops and email inquiries, including part number lookups and service-related requests
Complete required training and achieve certification across assigned product lines within the first 12 months
Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions
Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork
Qualification
Required
High School Diploma or GED
Two (2)+ years relevant work experience
Preferred
Technical, maintenance, mechanical experience
Customer service experience with technical aspects
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase