Elgebra · 1 hour ago
IT Helpdesk Engineer (L1/L2 support)
Colorado Springs, CO
Contract
Hybrid
Entry, Mid Level
2+ years expElgebra is seeking a skilled IT Help Desk Engineer (L1/L2 Support) to provide first- and second-level technical support for end users. The role involves diagnosing and resolving technical issues, supporting various IT environments, and ensuring high user satisfaction through excellent customer service.
Information TechnologyOutsourcingStaffing Agency
Responsibilities
Provide L1/L2 technical support via phone, email, chat, and ticketing tools
Diagnose and resolve issues related to Windows OS, laptops/desktops, printers, and peripherals
Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi)
Handle Active Directory tasks (user account creation, password resets, group policies)
Support Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint)
Log, track, and resolve incidents using ITSM tools (ServiceNow, Remedy, Jira, etc.)
Escalate unresolved issues to L3/engineering teams as required
Follow SLAs, document solutions, and maintain knowledge base articles
Assist with hardware/software installations, upgrades, and asset management
Provide excellent customer service and ensure high user satisfaction
Qualification
Required
2–5 years of experience in IT Help Desk / Desktop Support (L1/L2)
Strong knowledge of Windows 10/11, MS Office, Office 365
Experience with Active Directory & basic networking concepts
Familiarity with ticketing systems and ITIL processes
Basic understanding of VPNs, DNS, DHCP, TCP/IP
Excellent verbal and written communication skills
Ability to work in a fast-paced, client-facing environment
Preferred
ITIL certification
Experience supporting Mac OS (basic level)
Exposure to Azure AD / Intune
Prior experience in a managed services or enterprise support environment
Company
Elgebra
Elgebra provides IT services and staffing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Saurabh Agarwal
CEO
Company data provided by crunchbase