Capital Waste Services · 14 hours ago
Collections Specialist
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expCapital Waste Services is a company that provides essential waste management services, and they are seeking a Collections Specialist to manage customer accounts for timely and accurate receivables collection. The role involves resolving billing issues, maintaining customer relationships, and supporting the company's cash flow objectives.
RecyclingWaste Management
Responsibilities
Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondence
Monitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policies
Work directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustments
Coordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to payment
Accurately document all collection efforts, customer communications, disputes, and payment arrangements in the company’s billing or ERP system
Process and track payment commitments and follow up to ensure resolution
Escalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriate
Assist with maintaining accurate customer account records and receivable aging reports across multiple locations
Ensure compliance with company policies, internal controls, and confidentiality requirements
Maintain professionalism and composure when handling difficult customer interactions involving service or billing concerns
Perform other duties as assigned
Qualification
Preferred
Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred
2–4 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferred
Experience managing high-volume customer accounts and recurring billing cycles
Strong proficiency in Microsoft Excel and Microsoft Office applications
Experience working with billing systems, accounting software, or ERP platforms
High attention to detail with strong documentation and data accuracy skills
Ability to communicate clearly and professionally with customers, internal teams, and leadership
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with the ability to balance collections effectiveness and service resolution
Benefits
Competitive pay and benefits
Company
Capital Waste Services
Capital Waste Services is a Columbia based waste services company that provides Residential, Commercial and Industrial waste collection.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-02Acquired
Leadership Team
Matt Parker
President & Chief Executive Officer
Bill Clarke
Chief Financial Officer
Recent News
2025-02-17
Company data provided by crunchbase