Honest Abe's Home Services · 6 hours ago
Customer Service Representative (CSR)
Osage Beach, MO
Full-time
Hybrid
Entry, Mid Level
2+ years expHonest Abe's Home Services is looking for a customer-oriented Service Representative. The Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve emerging problems faced by customer accounts.
Consumer Services
Responsibilities
Manage large amounts of incoming calls
Make large amounts of outbound calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow up with customers on the quality of the service technician provided during their service call
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Extreme enthusiasm for the company and what it provides to their customers and employees!
Qualification
Required
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Sales Skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Ability to Relocate: Osage Beach, MO 65065: Relocate before starting work
Preferred
call center: 2 years
customer service: 2 years
Benefits
Flexible schedule
On-the-job training
Company
Honest Abe's Home Services
Honest Abe’s delivers an exceptional customer experience which includes quality home services from highly trained employees resulting in extremely satisfied homeowners who take pride in our relationship.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase