Creo Collective · 4 hours ago
Client Services Manager
United States
Full-time
Remote
Senior Level
5+ years expCreo Collective is a B2B tech growth marketing agency that partners with CMOs and GTM leaders to clarify complex products into measurable pipelines. The Client Services Manager will own and lead multiple client accounts, ensuring account delivery, client trust, and operational discipline while identifying opportunities for account growth.
B2BDigital MarketingEmail MarketingProfessional ServicesSEOSocial Media MarketingWeb DesignWeb Development
Hiring Manager
Gayle Kalvert ☀️
Responsibilities
Account delivery & client outcomes
Serve as the ultimate owner of delivery quality and predictability across assigned accounts
Ensure work is delivered on time, within scope, and aligned to agreed business objectives
Track timelines, milestones, and dependencies in Asana
Proactively flag risks, manage scope, and drive resolution before issues escalate
Partner closely with Client Strategy team members to ensure work remains tied to client goals, not just tasks
Act as the primary day-to-day relationship owner for assigned accounts
Lead client meetings with clear, strategic agendas (not just status updates)
Maintain proactive communication and manage expectations across stakeholders
Build trusted relationships across marketing, operations, and executive teams
Ensure clients consistently experience clarity, confidence, and follow-through
Own account timelines, resourcing plans, and delivery forecasts
Monitor budgets and burn to ensure work is delivered as scoped and approved
Maintain real-time visibility into account health for leadership
Document risks, mitigation plans, and recovery paths when adjustments are required
Translate client needs into clear, actionable briefs for internal teams
Coordinate content, creative, strategy, and operations workflows
Facilitate clean handoffs and remove blockers so work moves smoothly
Ensure clear ownership, priorities, and next steps across all phases of work
Identify inefficiencies and opportunities to improve how work gets done
Help document and standardize workflows, templates, and best practices
Partner with Client Services leadership and Operations to improve scalability and quality
Proactively monitor client business signals (e.g., hiring, funding, launches, market shifts)
Identify and flag expansion opportunities aligned to client priorities
Initiate internal growth discussions with Client Strategy and leadership
Support leadership in shaping and advancing upsell and expansion opportunities
Maintain reliable availability and clear communication with clients and internal teams
Respond to clients and internal communications within one business day
Be transparent about capacity, priorities, and availability
Actively participate in training, AI adoption, and ongoing professional development
Qualification
Required
5+ years of experience in client services, account management, or project management within an agency environment
Experience owning client accounts end-to-end, including delivery and client communication
Comfort managing timelines, scope, and budgets
Strong written and verbal communication skills
Experience working with cross-functional teams
Familiarity with project management tools such as Asana, Monday.com, or ClickUp
Comfort using (or willingness to learn) AI-powered tools such as ChatGPT or Notion AI
Preferred
Experience in B2B technology or SaaS environments
Exposure to marketing programs such as content, demand generation, or customer advocacy
Project Management certification (PMP, CAPM, etc.)
Benefits
Work with smart, kind, and collaborative teammates.
Partner with forward-thinking B2B clients.
Have real ownership and influence over your work.
Join a flexible, remote-first culture focused on trust and accountability.
Grow into a senior account leadership role as Creo scales.
Company
Creo Collective
Creo Collective is a full-service marketing agency specializing in B2B tech marketing strategies and content creation.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gayle Kalvert
Founder & CEO
David Kalvert
Managing Partner, Creo Collective
Company data provided by crunchbase