AT&T · 10 hours ago
Analyst
Dallas, Texas
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $98K/yrAT&T is a leading telecommunications company focused on connecting people and communities. The Analyst role involves overseeing field personnel to ensure operational efficiency and exceptional customer satisfaction while managing access to critical business systems.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Responsibilities
Oversee field personnel who support the company's operational activities
Ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction
Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure field personnel can perform their roles effectively
Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times
Help navigate challenges and meet business goals
Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance
Act as a go-to resource for resolving immediate technical needs
Qualification
Required
Advance skills utilizing Microsoft 365 is required
Hands-on experience with Microsoft 365, specifically Teams, Excel, PowerPoint, and AI-powered tools within the platform
Ability to collaborate and communicate effectively using Microsoft Teams
Strong command of Microsoft Excel for data management and analysis
Skilled in developing engaging presentations with Microsoft PowerPoint
Comfortable adopting new AI features and technologies within Microsoft 365
Outstanding interpersonal, verbal, and written communication skills to connect effectively with team members, leadership, and customers
Proven ability to manage multiple priorities simultaneously, with excellent attention to detail and a focus on achieving business goals
Demonstrated success in resolving technical issues efficiently and effectively, with a customer-first mindset
Preferred
Familiarity with Financial, HR, or CRM systems is a plus
Experience in Wireless or media entertainment industry is a plus
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone.
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase