Affinity Solutions · 4 hours ago
Manager, Client Service and Operations
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $135K/yrAffinity Solutions is the leading consumer purchase insights company, providing a complete view of U.S. and U.K. consumer spending through proprietary AI technology. The Manager, Client Services & Operations will develop strong relationships with customers, oversee day-to-day operational needs, and collaborate with internal teams to enhance the customer experience.
AnalyticsBrand MarketingFinanceMarketing
Responsibilities
Serve as the lead point of contact for all customer client service and operational matters, including L1 and L2 support
Act as the technical lead for clients integrating with Affinity data via Snowflake or clean room environments
Guide clients through onboarding, schema reviews, data modeling, query design, and joint analyses within Snowflake
Provide hands-on support for building audience segments, measurement studies, ROAS models, and campaign lift analyses in clean rooms
Collaborate with engineering, sales, and marketing teams to develop data and insights products within clean rooms (e.g., Snowflake)
Perform clean room research and drive POCs required to make informed decisions on selecting clean room platforms and solutions
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors, building and maintaining strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Prepare and present at client meetings, present and document findings and recommendations, and accurately communicate and document technical issues
Provide technical support, training, coordination and issue resolution to customers, resolving challenging client requests or issue escalations
Analyze customers’ needs and partner with Account Management to suggest upgrades or additional features to meet their requirements
Forecast and track key account metrics, prepare reports on account status and the progress of monthly/quarterly initiatives, and clearly communicate all of these to internal and external stakeholders
Provide internal teams (Account Management, Product & Engineering) with customers’ feedback to help identify potential new features or products
Qualification
Required
Advanced degree in Statistics, Mathematics, Computer Science, Economics or other field that requires advanced training in statistical reasoning and data modeling
Advanced proficiency with Snowflake, including data modeling, Secure Data Sharing, Snowpipe, Streams, Tasks, role-based access control (RBAC), and performance optimization for large-scale datasets
Hands-on experience working in data clean rooms (e.g., Snowflake) to support privacy-safe data collaboration, audience analysis, measurement, and attribution
Proficiency with employing programming and analytics tools such as SQL, Python, and Tableau to query and process large data sets to produce high quality, customer-facing data deliverables and insights
Demonstrated ability presenting and explaining clean room methodologies, Snowflake architectures, and analytical findings to non-technical audiences
Experience guiding clients through onboarding, schema understanding, joint analytics workflows, and privacy-safe data activation within clean rooms
Ability to mine large consumer datasets in the cloud environment to support ad hoc business and statistical analysis
Excellence in conceptualizing business problems and crafting sound and practical solutions
Experience at a software company with delivering a data analytics platform or targeted data services and selling into and successfully managing the sell-through channel of agencies, major channel partners, and MSPs/SaaS platforms
Demonstrated ability to communicate with, present to, and influence key stakeholders at all levels of an organization, including executive and C-level; able to effectively understand and articulate customer business strategies and key drivers
Able to effectively interface with data scientists and technical personnel at potential clients, bringing in appropriate personnel from Affinity to establish an understanding of the issues/problems with the potential client and build trust for Affinity's capabilities to deliver a solution
Benefits
Generous employer contribution for medical, dental, and vision
Company paid holidays
Wellness time off
Other wellness benefits
Employee discounts
Employer paid life insurance
Employer-matched 401K Plan
Unlimited vacation days
Company
Affinity Solutions
Affinity Solutions offers technology, analytics, data processing, and business services for customers.
Founded in 2005
51-200 employees
H1B Sponsorship
Affinity Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (22)
2023 (6)
2022 (6)
2021 (9)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$35.5MKey Investors
Chestnut Hill Ventures
2013-06-10Series Unknown· $21M
2012-06-27Series Unknown· $14.5M
2011-07-27Private Equity
Leadership Team
Ken Barbieri
SVP, Business Development
Mike Biamonte
Chief Innovation Officer
Recent News
Gifts & Decorative Accessories
2025-10-11
2025-10-09
Company data provided by crunchbase