The Guitar Center Company · 6 hours ago
IT Support Technician, Level 1
Kansas City, MO
Full-time
Onsite
Entry Level
$36K/yr - $50K/yr
2+ years expGuitar Center is a company dedicated to supporting musicians through technology. They are seeking an IT Support Technician Level 1 to provide front-line support for IT-related issues, diagnose technical problems, and ensure smooth operations across their nationwide network.
Retail
Hiring Manager
Chase Tenen
Responsibilities
Respond to incoming IT support requests via phone, email, chat, and ticketing system
Troubleshoot Tier 1 technical issues related to hardware, software, and account access
Guide users through diagnostic and resolution steps for various systems, including POS
Track and document support activity in our incident management system
Maintain and manage employee system access and credentials
Coordinate hardware replacements and installations across store locations
Escalate complex issues to specialized IT teams when necessary
Contribute to documentation and knowledge base articles for team use
Stay up to date on internal systems, tools, and best practices through training and collaboration
Qualification
Required
High School Diploma or GED (required)
2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a high-volume support environment
Strong problem-solving skills and attention to detail
Willingness to work evening/weekend hours as part of a rotating on-call schedule
Preferred
A+ Certification or Microsoft-related credentials
Experience supporting POS systems or retail environments
Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)
Benefits
Gig leave
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Company
The Guitar Center Company
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet.
10001+ employees
H1B Sponsorship
The Guitar Center Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (7)
2023 (16)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gabriel Dalporto
Chief Executive Officer
Ron Japinga
CEO
Recent News
2024-05-05
2024-05-04
Company data provided by crunchbase